Refund policy
At Urbnnest, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help with a simple and fair return and refund process.
Return Eligibility
To be eligible for a return, the item must:
- Be returned within [14 DAYS] of delivery
- Be unused, unworn, and in original condition
- Include original packaging, tags, and accessories
- Not be damaged due to misuse, improper handling, or normal wear and tear
- Have a valid proof of purchase/order confirmation
We reserve the right to reject returns that do not meet these conditions.
Non-Returnable Items
The following items are non-returnable and non-refundable unless received damaged or defective:
- Personal use items
- Clearance or sale items
- Customized or personalized products
- Gift cards
- Certain hygiene-related products
Return Process
To initiate a return, please contact us at:
Email: urbnnest.support@gmail.com
Include:
- Your order number
- Product name
- Reason for return
- Clear photos/videos if the item is damaged or defective
Once your request is approved, we will provide return instructions.
Return Shipping Costs
- If the return is due to a damaged, defective, or incorrect product, we will bear the return shipping cost.
- For all other returns, the customer may be responsible for return shipping charges.
Shipping charges paid during the original purchase are non-refundable unless the issue was caused by us.
Refund Process
After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed within [7 BUSINESS DAYS]
- The amount will be credited to your original payment method
- Depending on your bank or payment provider, it may take additional time for the refund to reflect
For Cash on Delivery (COD) orders, refunds may be processed via:
- Bank transfer
- UPI
- Store credit
Exchange Policy
We offer exchanges for:
- Damaged products
- Defective items
- Incorrect products received
Exchange requests must be raised within [48 HOURS] of delivery.
Product exchanges are subject to stock availability.
Damaged or Defective Products
If you receive a damaged, defective, or wrong item, please contact us within [48 HOURS] of delivery with:
- Unboxing video
- Photos of the product and packaging
We will arrange a replacement, exchange, or refund after verification.
Order Cancellation
Orders can be cancelled before they are shipped. Once the order has been dispatched, cancellation may not be possible.
Contact Us
For any return, refund, or exchange-related queries, contact us at:
Email: urbnnest.support@gmail.com
Business Hours: 10AM to 6PM [ Monday to Saturday ]
We aim to respond to all support requests within [24–48 HOURS].