Shipping policy

Thank you for shopping with urbnnest. We aim to provide a smooth and reliable shipping experience for all our customers.

Please read our Shipping Policy carefully before placing an order.

1. Order Processing Time

All orders are processed within [PROCESSING TIME] after confirmation.

Processing includes:

  • Order verification
  • Quality check
  • Packaging
  • Courier dispatch

Orders are generally processed on business days only (excluding Sundays and public holidays).

During high-demand periods, sales, or festive seasons, processing times may be slightly delayed.

2. Shipping Methods

We ship orders using trusted courier and logistics partners.

Available shipping methods may include:

  • Standard Shipping
  • Express Shipping (if available)
  • Cash on Delivery (COD) shipping

Shipping availability may vary depending on your location and pin code.

3. Delivery Timeframes

Estimated delivery times:

  • Metro Cities: [3–5 BUSINESS DAYS]
  • Other Cities/Towns: [5–8 BUSINESS DAYS]
  • Remote Areas: [7–10 BUSINESS DAYS]

Please note:
Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Product weight/size
  • Shipping method selected

Shipping fees:

  • Standard Shipping: [SHIPPING COST]
  • Express Shipping: [EXPRESS SHIPPING COST]
  • Free Shipping on orders above: [FREE SHIPPING LIMIT]

Applicable shipping charges will be displayed during checkout before payment.

5. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation email/message
  • Tracking ID/AWB number
  • Courier partner details

You can track your order using the tracking link provided after dispatch.

If you do not receive tracking details within [24–48 HOURS] after dispatch, please contact us at:
Email: urbnnest.support@gmail.com

6. Delivery Delays

While we strive to deliver orders on time, certain delays may occur due to:

  • Courier service disruptions
  • Weather conditions
  • High order volumes
  • Government restrictions
  • Incorrect shipping information provided by the customer

In such cases, we will do our best to keep you informed and assist you.

urbnnest is not responsible for delays caused by third-party courier partners once the package has been dispatched.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.

If:

  • An incorrect address is provided
  • The customer is unavailable during delivery attempts
  • The package is refused

additional shipping or re-delivery charges may apply.

8. Damaged or Missing Packages

If your package arrives damaged or incomplete, please contact us within [48 HOURS] of delivery.

Please share:

  • Order number
  • Photos/videos of the package
  • Unboxing video (if available)

We will review the issue and provide a suitable resolution.

9. International Shipping

[WE CURRENTLY DO / DO NOT OFFER INTERNATIONAL SHIPPING]

If international shipping is available:

  • Delivery times and shipping charges will vary by country
  • Customers are responsible for any customs duties, import taxes, or additional charges imposed by their country

International delivery timelines are estimates and may vary due to customs clearance procedures.

10. Contact Us

For shipping-related support or questions, contact us at:

Email: urbnnest.support@gmail.com
Business Name: urbnnest